Booking Terms and Conditions
Glenbrook, Clermont, Orlando, Florida
These essential Terms &
Conditions are necessary to ensure the quality of your stay and that of
future guests
Booking
The sending of the on-line booking form confirms your acceptance of the terms and conditions set out below and shall be binding on all persons stated on the booking form. Each booking will be confirmed by the owner, as soon as possible after receiving the booking form and deposit and only on receipt of this confirmation by you will the booking be treated as confirmed. Once the owners have confirmed the booking to you and you have paid a deposit, the named person on the booking form will be responsible for the total rental price of the property, as agreed. The remaining balance of the agreed rental cost must be paid twelve weeks prior to your departure. If the full balance of the rental cost is not paid as in accordance with these booking conditions, we reserve the right to cancel your booking. In these circumstances your reservation deposit will be forfeited.
Security/Damage Deposit
A Damage Deposit in an amount specified in the accompanying paperwork in the form designated by the Owners at the time of booking shall be provided to the Owners, who shall hold said Damage Deposit until the premises have been inspected upon the Guest's departure. The premises will be inspected both before and at the end of each rental. Once it is determined that the property is in satisfactory condition, the Damage Deposit, or the balance thereof, will be returned to the Guest 14 days after the Guest's departure.
The Guest is solely responsible for any damage or breakages beyond “wear and tear” that may be caused to the property and/or to its contents, and also for any loss of items in the inventory during their stay. Upon arrival, the Guest should immediately report any damage to the premises to the Management Company. Examples of such damage might include, but are not limited, to broken windows or blinds, torn screen on screenhouse, burn marks on counters or furniture, appliance problems, major stains, etc.) A “Damage Report” form will be included in the final paperwork for this purpose.
The Guest is responsible for the safe return of the key for the property. If
the key is not returned or is lost, the cost of changing the lock will be
deducted from the Damage Deposit.
A SONY® PlayStation 2 has been provided free of charge for use by the Guests.
This system includes the main unit (which also serves as a DVD player), two
controllers, several games and a memory card. Guest is responsible for the
proper use of the PS2 system and its various components. If, when inventory
is completed upon Guest's departure, it is noted that any games or other
components of the system are missing, the cost to replace the missing items
will be deducted from the Damage Deposit.
Charges for damages, losses or any maintenance or repairs to the premises,
equipment, amenities or fixtures, or any cleaning services over and above
those normally required to prepare the villa for the next guest which are
necessitated by misuse or extraordinary uncleanliness, will be at the
discretion of the Management Company and will be deducted from the Damage
Deposit.
This rental villa is designated as a "No Smoking" villa, and all Guests
agree to refrain from smoking inside the house. In the event that
neutralization of smoke odours from cigarettes, cigars, pipes or other
smoking materials is required, or in the event that burn marks from
cigarettes, cigars, pipes, or other smoking materials are detected, the cost
for elimination of those odours or repair of the burn marks will be deducted
from the Damage Deposit.
If a barbeque grill is rented and not cleaned by the Guest prior to
departure, an additional fee of £15 will be charged against the Damage
Deposit for the Management Company to clean the grill.
In the event that any damage or loss is assessed to be in excess of the
amount of Damage Deposit collected, the Guest will be held responsible for
full reimbursement of the outstanding amount and agrees to pay said amount
with fourteen (14) days of written notification of such by the Owners.
Cancellations
Providing the owners receive written notice of cancellation not less than 12 weeks prior to the actual booking date, the signatory will not be liable to pay the full balance. It is the responsibility of the signatory to ensure that the signed
cancellation letter reaches the owner. Email cancellations are not
acceptable. The reservation deposit will be forfeited. If the cancellation
is received after 12 weeks prior to the start of the holiday the signatory
is liable to pay the full balance of the final invoice. If the owner is
successful in re letting the property for all or part of the reservation
period, the full balance or the part balance of the final invoice will be
refunded.
Responsibilities
All persons stated on the booking form are responsible for the care of the property and are
expected to take reasonable care of it including the locking of all doors, topping up of pool water (as required) and
ensuring the security alarm is activated whenever the property in
unoccupied. At the end of the rental period, all utensils, carpets,
furnishings, walls, fittings must be left clean and tidy. It is the
guest's responsibility to notify the management company immediately of any
sudden equipment failure so that reasonable action can be take to rectify
the situation.
Security
To protect you and
your belongings, together with securing our investment, there
is a Security System installed at the Villa monitored through ADT.
To ensure it's
effectiveness it is essential the alarm is activated whenever you leave
the property unattended.
Should a problem
arise and it is determined that the alarm was not set, activated or
deactivated correctly this could result in the forfeit of all or part of
your security deposit.
Your understanding
of this rule is appreciated.
Party Size
Everyone occupying the
property must be listed on the booking form, including small children. This
is Florida state law and must be adhered to. The accommodations cannot be
shared or sub-let and only the persons shown on the booking form are
permitted to stay in the property. No pets are permitted. Persons under 21
years of age are not acceptable unless accompanied by parents or responsible
adults. The property is fully licensed for short-term rentals in Florida.
The owners reserve the right to refuse admittance if this condition is not
met. Failure to comply will render the booking void and no compensation will
be paid.
Smoking/Pets
For the safety and comfort of all our guests smoking is not permitted within the property. No
pets are allowed.
Swimming Pool
Our pool depth is from around 3 feet to around 5 feet and the Jacuzzi is approx. 3 feet 6 inches
deep.
Our pool is regularly inspected, cleaned and maintained but may be
affected by dust, dirt or insects, particularly during or after bad
weather.
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Breakdown.
Very occasionally, pool heating or
lighting, etc breaks down - in the unlikely event that the pool heating
breaks down during your stay (if you have pre-ordered this), the
management company will either provide the owed day(s) pool heating at a
later time or, if this proves impossible, refund the unused portion of
pool heating costs.
If pool lighting breaks down, this may not be able to be restored without
draining the pool - if this is repaired during your stay, please be aware
that you may not be able to use the pool for up to 72 hours whilst the
water is drained, the light(s) repaired and the water restored to normal
levels.
For this reason, pool lighting breakdowns are normally repaired when the
home is unoccupied to avoid guest inconvenience.
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Pool Heating.
Pool heating is recommended (but not compulsory!) for stays between
October & May (but can be ordered for any month, to your choice) and must be requested on the
Booking Form - there is a 4 day minimum period for pool heating. You
should note that our Jacuzzi cannot be heated separately from the pool as
it has a waterfall feature which runs water in the pool - if you wish to
have the Jacuzzi heated, you will need to order pool heating.
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The Weather.
Like you, we have no control over the weather! We are unable to
guarantee the water temperature with pool heating as this will depend on
the prevailing weather conditions.If you have ordered pool heating but the
weather is warm, you will pay for ordered pool heating as this will have
been turned on in advance of your arrival and no refunds will be given in
these circumstances.
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Warming up.
If you order pool heating
from your check-in date, we cannot turn pool heating on for you whilst
your rental home is occupied by other guests.
Pool heating will be turned on (at some time between 11 am up to 4pm
check-in time) on your check-in day, prior to your arrival.
Depending on the weather conditions the water can take some hours
to reach optimum temperature.
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Cleaning.
The pool is cleaned and
chemically balanced every week for your safety and comfort; however on
rare occasions it may be necessary to apply extra chemical to the pool to
maintain safe and correct chemical levels. Should this occur during your
stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons. Please note that the management company nor ourselves accept no liability for compensation for the loss of pool heating or lighting facilities other than as noted above.
Climate
Florida has a tropical climate, which is ideal for both humans and pests. These are not an unusual occurrence and, for this reason, our home has a monthly pest control program. To help eliminate these uninvited guests we recommend that all windows and doors remain shut at all times and that all opened food is stored in the refrigerator provided. If you become aware of a pest problem inside the home, sprays such as Raid can be purchased locally. If the problem is more widespread, you must inform our management company immediately so that the appropriate treatment can be initiated.
Liability
The owners and the
management company of the property accept no responsibility whatsoever for
death, personal injury, accidents, loss or damage to persons or personal
belongings however caused. The use of all accommodations and amenities
including the pool is entirely at the user’s own risk. Children must be
supervised by responsible adults at all times when using the pool. Glass or
crockery is not permitted within the pool area. The owners or management
company cannot accept any liability for any loss of rental time due to
travel problem, flight delays or cancellations, industrial disputes or any
events outside our control, including any form of Force Majeure. The owners and the management company cannot accept responsibility for the sudden failure of villa equipment but will take immediate reasonable action to rectify any such failure upon notification by the guests. If the pool heater cannot reach optimum temperature due to adverse cold weather conditions the owners or the management company cannot accept liability.
Guests are specifically advised not to allow unsupervised children into the pool area. Rendering the pool door alarms inoperable on the patio doors leading from the house to the patio/pool area is illegal and strictly forbidden
Complaints
In the unlikely event that
you should have a problem with our rental home or its facilities, please
bring this to the attention of the management company immediately so they
can investigate and attempt to resolve the issue locally.If you are still dissatisfied with the outcome, please send the
complaint in writing to the management company within 14 days of your return
home and send us a copy. If you do not bring your complaint to the management company's attention immediately, you will have not allowed them the opportunity to satisfactorily resolve your problem - in these circumstances, we will be unable to assist with your complaint - we cannot try to put things right for you when you have returned home! Please note, however, that we cannot accept responsibility for the actions or omissions of the management company staff. Should you be dissatisfied with our own booking procedures or administration, please let us, or the Management Company know immediately about the problem so that we can attempt to improve our service. Please note that none of these provisions affect your statutory
rights - your contract with us is governed solely by English Law and is
subject to the jurisdiction of the English courts
Arrivals and departures
The villa will be available for occupancy from 4pm on the date of arrival and must be vacated
by 10am (prompt) on the day of departure.
Insurance
It is a condition of the
booking that all members of the Party are covered by travel insurance which
carries adequate protection against delays and cancellations, and has
adequate medical insurance for the USA, and for your luggage and personal
belongings.
Force Majeure
As with any other holiday, there maybe circumstances completely beyond our control and contemplation, in which the property might not be available for your booking. Examples of these circumstances include (but are not limited to) destruction of or severe damage to the property. Such circumstances are referred to as Force Majeure. In the event of Force Majeure the owners will do their best to make alternative arrangements for you where possible. If they cannot, or if the alternative arrangements are not acceptable to you, then they will refund all monies paid. This will be the full extent of the owner’s liability to you in such circumstances, and they shall not be responsible for any other costs connected with any such cancellation, howsoever arising.
Owners Access
The owners or their
management company shall be allowed access at any reasonable time during
your stay.
Law
This conduct is subject
to and shall be construed in accordance with the laws of England and all
parties hereby submit to the exclusive jurisdiction of the English Courts.
Code of Conduct
Glenbrook is a residential community. The actions of all members of your party should
not interfere with the enjoyment of either other holidaymakers or the
residents of Glenbrook. Please do not use the swimming pool, play loud music
or engage in any activity which may cause inconvenience to your neighbors
after 10.30pm or before 07.30am. In the event that any member of your party
behaves in a way that is likely to cause distress, danger or annoyance to
any other holidaymakers, residents of Glenbrook or damage to any property,
the owners or there management company reserve the right to terminate your
rental agreement immediately and forthwith. The owners or their management
company will not be liable for any costs you will incur, nor shall we pay
any compensation, nor make any refunds due to this action.
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